Cancellation & Refund Policy
Last Updated: April 1, 2026
This policy outlines the cancellation and refund terms for bookings made through Tabi.
1. Cancellation Policy Types
Each chalet owner sets their property's cancellation policy when listing it on the platform. There are three types:
Flexible
- Free cancellation up to 24 hours before check-in
- 100% refund of the amount paid (excluding service fees)
- Cancellation within the last 24 hours: 50% refund
Moderate
- Free cancellation up to 5 days before check-in
- 100% refund of the amount paid (excluding service fees)
- Cancellation within the last 5 days: 50% refund
- Cancellation within the last 24 hours: No refund
Strict
- Free cancellation up to 7 days before check-in
- 100% refund of the amount paid (excluding service fees)
- Cancellation within the last 7 days: 25% refund only
- Cancellation within the last 48 hours: No refund
2. Service Fees
Tabi service fees are non-refundable in all guest-initiated cancellation cases.
3. Owner-Initiated Cancellation
If the booking is cancelled by the chalet owner:
- The guest receives a full 100% refund including service fees
- The platform may impose penalties on owners who cancel frequently
4. Force Majeure
In cases of force majeure (natural disasters, government orders, health emergencies), the platform provides a full refund or booking rescheduling in coordination with the owner.
5. Refund Process
- Refunds are processed within 5-10 business days
- Refunds are returned to the original payment method
- You can track your refund status through the app
6. Contact Us
For any cancellation or refund inquiries:
- Email: support@tabi.kw
- In-App: Help & Support section